Specific conditions relating to notices and disputes
I may ask my bank to reverse a direct debit up to 120 calendar days after the debit if:
I don't receive a written notice of the amount and date of each direct debit from the initiator , or I receive a written notice but
the amount or the date of debiting is different from the amount or the date specified on the notice.
I may ask my bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the
authority if I am not reasonably satisfied that the authority authorised my bank to debit my account with the amount of the
direct debit.
The initiator is required to give written notice of the amount and date of each direct debit , including the first direct debit in a
series, of no less than 2 working days. The notice is to include: the dates of the debits, and the amounts of each direct
debit.
If the initiator proposes to change the amount or date of a direct debit specified in the notice, the initiator is required to give
you notice no less than 10 days before the change.
If the bank dishonours a direct debit but the initiator sends the direct debit a second time within 5 business days of the
original direct debit , the initiator is not required to notify you a second time of the amount and date of the direct debit.
Banks and building societies may not accept Direct Debit Instructions for some types of accounts
I authorise you, until further notice in writing, to debit my account with all amounts which GoCardless, the registered
initiator of authorisation code 1227566, may initiate by direct debit on behalf of Magshop NZ.
I agree that this authority is subject to:
The banks terms and conditions that relate to my account, and
The specific terms and conditions listed below .
I provide authorisation to GoCardless, the initiator acting on behalf of Magshop NZ to send the confirmation of this
authority to me via email.
GoCardless Terms and Conditions
GoCardless process Direct Debit payments on behalf of other businesses and organisations, such as the merchant that you
wish to make payments to. These businesses and organisations create payments for their customers using our system and we
then process these according to the parameters and instructions they have set. These terms and conditions explain how
GoCardless will operate, when it collects payments from your bank.
1. Definitions
Unless otherwise defined in these terms and conditions (the "GoCardless Terms"), capitalised terms have the meaning
given to them in the Conditions of Instruction to Accept Direct Debits" ("Bank Terms").
Customer means the person or entity identified as such on the Application, who intends to make payments to the Merchant
by way of direct debit (also referred to as "you" and "your" in these Terms and Conditions).
Direct Debit Instruction means the application form containing the GoCardless Terms and the Bank Terms and completed
by you for the purpose of authorising payments to be made from your bank account to the Merchant by way of Direct Debit.
GoCardless means GoCardless Limited, the payment service provider authorised by the Merchant to process direct debit
payments made by you to it, on its behalf. The "Initiator" in the "Conditions of Instruction to Accept Direct Debits" above is
GoCardless.
Merchant means the person or entity that the Customer intends to make payments to by way of direct debit, and identified as
such on the Application.
2. Direct Debit Instruction
2.1 By completing the Direct Debit Instruction, you agree to be bound by the Bank Terms in addition to the GoCardless
Terms.
2.2 You acknowledge that by completing the Direct Debit Instruction, you are authorising the Merchant to debit your
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nominated bank account (as it appears on the Direct Debit Instruction) for the amounts and at the frequency set out in the
Direct Debit Instructions. You acknowledge that GoCardless provides direct debit payment processing activities to the
Merchant and as such, where GoCardless is instructed by the Merchant, GoCardless will debit your nominated bank in
accordance with the instruction.
2.3 Any changes to the information provided by you on the Direct Debit Instruction must be communicated by you directly
to the Merchant. You acknowledge that GoCardless will not accept any instruction directly from you to vary the Direct
Debit Instruction.
3. Liability of GoCardless
3.1. GoCardless may cease providing the Merchant with direct debit payment processing services upon written notice to the
Merchant in accordance with the agreement entered into by GoCardless and the Merchant for the supply of those services.
In such circumstances, GoCardless will cease accepting the Merchant's instruction to debit your nominated bank account in
connection with the Direct Debit Instruction. If you continue to receive goods or services from the Merchant, you must
contact the Merchant to set up an alternative payment method. 3.2 GoCardless will not be responsible for any delay that may
occur in processing a direct debit payment on the Merchant's behalf;
3.21 there is a public holiday on the day or on the day after a payment is due to be made;
3.2.2 a payment is received either on a day that is not a business day or after the normal close of business on a business day;
3.2.3 GoCardless does not receive the Direct Debit Instruction in sufficient time to process the payment; or
3.2.4 the Direct Debit Instruction is not duly completed.
3.3 You acknowledge that GoCardless is not involved in the supply of any goods and/or services to you, and any disputes
regarding the supply of any goods and/or services for which you have made payment for in connection with the Direct Debit
Instruction are to be dealt with directly by you and the Merchant. GoCardless has no involvement in or express or implied
liability in relation to any goods or services provided by the Merchant.
3.4 Nothing in the GoCardless Terms or the Bank Terms creates any relationship or liability between GoCardless and you
for any purpose and any disputes regarding any payments debited from your nominated bank account should be directed to
the Merchant.
4.
4.1 If there are any inconsistency or conflict between the GoCardless Terms and Bank Terms, the GoCardless Terms will
prevail.
4.2 The GoCardless Terms are governed by the laws of New Zealand.
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Frequently Asked Questions
How will I know when my subscription expires?
Unless you are on autorenewal/direct debit, we will write to you before your subscription expires and the last issue of the
subscription will include a message to remind you that your subscription has finished. If you have any queries about the
expiration of your subscription, please contact us on 0800 624 746. Have your customer number ready, it can be found at the
bottom of this page.
How do I update my details?
You can update your address, email and phone number by calling 0800 624 746. Or if you ordered your subscription online
you can login and update your details at www.magshop.co.nz or email magshop@magshop.co.nz. Customers are responsible
for ensuring details (e.g. payment information, delivery address) are kept up to date in order to prevent delays with delivery.
What happens if I don’t receive an issue of my subscription?
If you do not receive an issue of your subscription at the usual time of delivery, please contact us on 0800 624 746 or email
magshop@magshop.co.nz. There are several reasons why an issue on your subscription may have not arrived, please contact
us immediately so we can ensure your subscription is fulfilled.
What happens if I purchased my subscription on auto-renewal or direct debit?
Purchasing your subscription on auto-renewal or direct debit ensures continuous renewal and delivery of your subscription
without any action needed from you. If you have subscribed via this method your subscription will renew automatically and
payment will be debited from your account. This will be for the time period and dollar amount agreed upon at the set-up of
the subscription. As the subscription is continuous there is no end date and you will not receive any renewal notices or
payment notifications from Magshop. This method of subscription can be cancelled at any time by calling us on 0800 624
746. Your customer number is at the bottom of this page, have it ready when you speak to us.
When I see magazines at the supermarket or bookstore they come with a free gift, will I get these with my
subscription?
When you subscribe you enjoy exclusive offers only available to subscribers. These offers sometimes differ from the ones
offered in-store therefore subscribers may not be eligible for these competitions or gift offers.
Can I cancel my subscription and get a refund?
You can choose to cancel your subscription at any time, however, subscriptions are non-refundable (exceptions may be made
in certain circumstances). You can nominate to transfer your subscription to someone else if necessary. Please contact us on
0800 624 746 or email magshop@magshop.co.nz for assistance.
Will the price of my subscription increase if the retail price of the magazine increases?
Your subscription is pre-paid for the period of time stipulated on purchase. If the price of the magazine increases during this
period it may mean the price of the subscription will have increased when it comes to renewal. Auto-renewal and direct
debit are exceptions to this as the subscription will remain at the agreed price when you set up the subscription.
What happens if I signed up for a special promotion/offer?
If there was an offer to receive a gift when you subscribed, this will be sent to you separately from the magazine. Delivery
times are advertised in the terms and conditions of the offer, however we advise you to allow 6 weeks after the promotion
closes to receive the gift. If with your subscription purchase you were automatically entered you into a prize draw, you will
be contacted within 3 weeks of the close of the promotion if you are the lucky winner.
How do I contact Magshop if I am overseas?
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You can contact us on +64 9 308 2721 or email magshop@magshop.co.nz. Alternatively you can send post to: Magshop, PO
Box 21804, Henderson, Auckland 0650, New Zealand.
Please retain a copy of this page for your records.
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